Welcome to Look By M's FAQ section! We've compiled a list of our most frequently asked questions to help clarify any inquiries you might have about our products, policies, and more. If you have further questions, please don't hesitate to reach out to us. 

Q: What does the 'M' in Look By M stand for?

A: The 'M' stands for Michelle, our lead designer and a cornerstone of our brand's identity. 

Q: Does Look By M have a minimum purchase amount?

A: Yes, we require a minimum order of $200 on all purchases.

Q: Does Look By M have a physical store location?

A: We currently do not operate any brick-and-mortar stores. Our products are sold almost exclusively online. However, you may schedule an appointment to visit our showroom in Moonachie, NJ. To visit, give us a call at (212) 213-4019 or send an email to sales@lookbym.com.

Q: Who do I contact if I need help creating a business account?

A: For assistance with creating a business account, you can email us at sales@lookbym.com or call us at 212-213-4019.

Q: What is Look By M's return or exchange policy?

A: We strive to ensure satisfaction with all our products. For details on returns and exchanges, please review our Return Policy.

Q: Where do I send my return?

A: Please send all returns to:

Look By M, Inc.

311 E PARK ST.


Q: Does Look By M give back to the community?

A: Absolutely. We believe in making a positive impact beyond selling apparel. We’ve dedicated ourselves to spreading warmth by donating clothing and winter accessories, like hats, scarves, and gloves, to people and communities that need help. Learn more about our initiatives on our Giving Back page.

Q: How does sizing work at Look By M?

A: The majority of our clothing embraces a one-size philosophy, masterfully crafted to drape beautifully across a spectrum of body types, from US0 to US10. This thoughtfully designed, universally flattering fit celebrates the beauty of diversity and comfort, ensuring a stylishly oversized silhouette that invites wearers of all sizes to experience the luxury of a perfect fit.

Q: How does Look By M stay ahead of trends?

A: At Look By M, we constantly monitor the pulse of the fashion industry, blending timeless designs with modern trends. Our lead designer, Michelle, ensures our collections reflect both current styles and classic elegance, allowing our clients to look their best in every season. 

Q: How does Look By M ensure the longevity and durability of its clothing items?

A: At Look By M, we are committed to quality at every step. Our clothing items are made from carefully chosen, high-quality materials designed to withstand the test of time. We also employ rigorous quality control processes to ensure each garment meets our high standards. Furthermore, we provide detailed care instructions with every purchase, helping you maintain the integrity of your garments so they remain a staple in your wardrobe for years to come.

We hope you find shopping with us a straightforward and enjoyable experience. For additional questions or clarifications, our dedicated team is here to assist you.

Tel: 212-213-4019 | Fax: 212-213-4002

Email: sales@lookbym.com